Frequently asked questions

Looking for apartments in West Chester, PA? At Village at Windermere, we want to make renting simple and stress-free. That’s why we’ve created an FAQ page to answer the questions that matter most. From leasing details and floor plans to community amenities and local life, our goal is to give you a clear, friendly guide so you can feel confident about your next move. If you don’t see the answer you’re looking for, our leasing team is always happy to help. Just reach out!

Tours and Visits

  • You can schedule an in-person tour or a virtual visit by completing a tour request on our website or calling the Leasing Office. We are happy to show you around available apartments, highlight our community amenities, and answer any questions you may have.

Application and Leasing

  • Visit the “Availability” page on our website, select the apartment you’re interested in, and click “Apply Now.” You’ll be guided through our secure online application process.

  • For a complete list of required documents, please review the Rental Policy on our website.

  • Applicants must have a gross monthly income of at least three times the rent.

  • We offer a variety of lease term options. Please contact our Leasing team to discuss which term works best for you.

  • Subleasing is not permitted. For full details, see the Rental Policy on our website.

  • Yes, all residents must maintain renter’s liability insurance with minimum coverage of $300,000. You can review full details in the Rental Policy.

  • Renewals are managed conveniently through the Resident Portal. Our team will notify you when it’s time to renew and guide you through your options.

  • Village at Windermere provides competitive housing options within West Chester, PA. For current availability, please contact the Leasing Office

Move-In and Move-Out Support

  • Yes. Village at Windermere charges a non-refundable $75 per applicant fee, a $250 Administrative Fee, and a Security Deposit of $500 or up to 1 month’s full rent, due within 48 hours of approval. For more details, check the Rental Policy on our website.

  • Absolutely! Our Leasing team will be happy to recommend local and national services to make your move as smooth as possible.

  • We ask that residents return apartments in the same condition they were leased in. Simple personal touches are welcome, but any permanent changes should be restored before moving out.

  • Leases can be broken for a fee. Please contact management to discuss your situation and the available options.

  • We generally expect residents to fulfill the full lease term. If you need to move out early, please speak directly with management to review your options.

  • Once you notify Management that you will not be renewing, our leasing team will coordinate your move-out schedule and can recommend moving services to assist you.

  • Security deposits are typically returned within 60 days of lease-end. If there are delays, contact management and we’ll help resolve it promptly.

Fees and Payments

  • The security deposit is $500 and is due within 48 hours of approval. Applicants with a lower credit score may be approved with an additional deposit.

  • Residents must pay a one time utility set up fee for $25 at time of move-in, a monthly utility admin fee for $7.95/month, and a utility close out fee at time of move-out. All other utilities, including water and sewer, residents are responsible for.

  • Please contact your leasing agent for a list of recommended internet providers in the community.

  • We offer secure online payments through our Resident Portal.

  • For details about other fees, including amenity or technology fees, please review the rental policy on our website.

Parking

  • Each household is allowed one vehicle per licensed lease holder. Garage parking is $185/month. Please contact the leasing office for more information.

  • For overnight guest parking, please connect directly with Management to confirm availability and guidelines.

  • At this time, Village at Windermere does not offer EV charging stations.

Maintenance and Requests

  • Maintenance requests can be submitted and tracked conveniently through your Resident Portal.

  • Our goal is to resolve all maintenance requests as quickly as possible. If an issue requires a part or outside vendor, we’ll keep you updated every step of the way

Pets

  • Yes! We welcome cats and dogs, with a maximum of two pets per apartment.

  • There is a $400 non-refundable pet fee per pet, a $45 DNA registration fee if applicable, and $35 monthly pet rent per pet.

  • Certain breeds and mix breeds are not allowed for safety and insurance reasons. These include: Akita, Husky, Great Danes, Cane Corso, German Shepherd, Chow Chow, Doberman Pinscher, Mastiff, Malamute, Presa Canario, Pit Bull, Rottweiler, Boxer, Wolf, Wolf-Dog Hybrid, and any mixes with predominant characteristics of these breeds.

    Service animals and support animals approved under the Fair Housing Act or ADA are exempt from fees and restrictions with proper documentation. You can also review our pet policy for more info!

  • Our pet-friendly community includes a private dog park, beautifully landscaped grounds, and nearby walking trails so your furry friends can stay happy and active.

Amenities and Facilities

  • Village at Windermere offers a wide range of amenities designed to make everyday living comfortable and enjoyable. Residents can enjoy 24-hour emergency maintenance, a car care center, BBQ and picnic areas, a children’s playground, a private dog park, a fitness center, nearby nature trails, a resort-style pool with sundeck, tennis courts, a game room, and a resident clubhouse.

  • Yes! Each apartment comes with an in-unit washer and dryer for your convenience.

  • We do not offer dedicated bike storage at this time.

  • Residents are responsible for their own internet service. High-speed internet is available through local providers.

  • We use secure package lockers for all deliveries. New residents will receive instructions to register for the service during move-in, making it easy to track and retrieve packages at any time.

  • Please visit our Availability page to view all currently available floor plans and find the layout that works best for you.

  • Absolutely! Check out our Virtual Tours online, or contact the Leasing team to schedule a guided in-person tour.

  • If you’re interested in furnished or partially furnished options, reach out to our Leasing team to see what’s currently available.

Community and Lifestyle

  • Yes! We love celebrating with our residents throughout the year with special events and gatherings that foster community and connection.

  • Yes, we maintain quiet hours to ensure a peaceful environment for everyone. Check your lease for specific times.

  • If you experience excessive noise, you can easily submit your feedback through the Resident Portal.

  • Village at Windermere is part of the West Chester School District and is close to several public and private schools, as well as childcare centers in the area.

  • Our community offers convenient access to Route 202 and West Chester Pike. Residents can also take advantage of nearby Exton and Paoli train stations for trips to Center City Philadelphia. Downtown West Chester is also less than five miles away, offering plenty of shopping, dining, and entertainment options.

Still Have Questions? Contact Us Today!

Our friendly leasing team is here to help with anything you need, whether it’s touring available apartments, reviewing floor plans, or understanding our pet policies and amenities. Call us at (610) 540-5046 or send a message to our team at Leasing@villageatwindermere.com and let us help you find your ideal home at Village at Windermere.